***UPDATE: 9/21/14, 9:12AM PST***
There is still an issue with some people who pre-ordered the book. Many readers have informed me that they received an updated version.
◆ iTunes readers: A reader told me that iTunes sent out an update last night.
◆ Nook/Kobo readers: Please PM me or email me and I’ll help you with this (jessicawoodauthor@gmail.com)
◆ Amazon readers:
There’s a glitch in Amazon’s system that if you return your pre-order version and buy again, you get the pre-order version. Here are 3 ways that you can fix this:
1) Contact Amazon. This might be the fastest and easiest option. Many readers who have called/emailed Amazon directly said they were able to get the updated version quickly (within minutes): https://www.amazon.com/gp/help/customer/contact-us?ie=UTF8&nodeId=557204&.
2) Contact me by PM or email (jessicawoodauthor@gmail.com). I will try to help you as much as I can.
3) Wait for Amazon to provide an updated version on their own. I have been going back and forth with them the last few days and they haven’t been able to provide me with an exact timeframe they’ll be able to do this. They said “as soon as possible.”
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Amazon! Why are you doing this to me!!! You say my book is live with all the chapters. I see that it’s the book with all the chapters on the “Look Inside”/Preview feature on the product page for the book.
BUT why am I still getting the incomplete version when I download it??? I had pre-ordered the book, but had returned it to see if I can download the new version.
Worst. Day. Ever. :'(
…
Yesterday was a sad day.
Due to special graphics and some formatting issues, The Chase 4 was sent out to readers with part of the book (2 chapters) in the book and a link taking you to the rest of the book (7 remaining chapters + epilogue) on a private link on my website.
Because this book was on pre-order I couldn’t touch the book days before the release (I was locked out of the system). The morning of release, I uploaded the updated version of the ebook containing all the chapters (9 chapters + epilogue). However it seems that Amazon (at least) is experiencing a glitch! Some readers say they started the book during lunch time on release day and had the updated version (entire book) already and never knew of the issue. But then there are other readers who still have the old, incomplete version. Amazon says the updated version is now live and from the preview option on the book page on Amazon
I want to sincerely apologize for this major hiccup! I never intended this to happen, and I certainly didn’t want to spend my entire release day responding to readers who were upset and trying to do whatever I could to make things right. I would never put myself in this situation, as it’s emotionally draining, and a lose lose situation.
To readers still experiencing this glitch: I want to make this right for you. Please contact me at jessicawoodauthor@gmail.com or comment below and I will do whatever I can to make it right. I will make sure you get a copy of the entire book without paying again! I feel awful.
Here’s to a better day,
Jess
Still didn’t get updated version even though my update feature is on. I’m very disappointed. Any suggestions?
Hi Barbara – Me either! 🙁 I know some people got it yesterday early afternoon. I don’t know what Amazon is doing and it’s very upsetting! I emailed them about this yesterday morning and still haven’t heard back. I’ll email you with some possible solutions. xx, Jess
I had to delete the book from my kindle in order to buy the updated one. I am not pleased about spending money twice for the same book. In the future, I will not preorder any books on Amazon.
Hi Charlene, I’m so sorry this is happening! It’s so frustrating! I want to let you know that you do not need to buy two copies. I feel awful that you have. Please know you can return any book within 30 days after purchase, and for pre-order books, your purchase date is the day before the release date. So you are still within that window. All you have to do is go to “Manage your content” section of Amazon, go to the book you want to refund, click on the “…” for the various actions, and go to the last option that says “return for refund.” That way you will not have to pay twice. I have sent you an email about getting you the entire book. xx, Jess
Hi Jess,
Please don’t feel awful this is not your fault and i very much doubt anyone is blaming you. My copy of the chase volume four for isn’t complete and its not been updated either.
Hi Janye! Thanks for your sweet words! I’m sorry you’re dealing with this too. I will email you to make sure I can get you the full book asap! <3 Jess
I have the incomplete version as well. Now what?
I will email you now. Please look out for my email in a few minutes. 🙂
Still no luck. I deleted and repurchased. What a bummer:/
I will email you
I have deleted and repurchased too, and still haven’t got full book. Any help would be appreciated. Thanks
Hi Wendy! Yes, I think that’s a glitch in Amazon’s system. When you repurchase, you get the file version from your pre-order. I’ll email you now to help you out! 🙂
Just bought it from kobo and it is missing chapters so sad it stops right a high point. Hope I can read it soon not sure what to do?
Hi Krista – If you just bought it today, then it should have been the full version. Ugh, I don’t know what’s going on. Okay I’m going to email you.
Oh yeah katherine is a piece of work grrrrrr!
I have pre odered chase 4 on my kindle and I still haven’t recieved the full book I downloaded it again to see if full book would load and still only first few pages x
Hi Kelly! I’m so sorry this is happening to you! Amazon hasn’t sent out a global update yet to those with their automatic update on, and a glitch in their system won’t let people refund and repurchase to get the new version (they get the old one).
The fastest way to fix this is to contact Amazon directly. Several readers got their version updated within minutes when they contacted Amazon: https://www.amazon.com/gp/help/customer/contact-us?ie=UTF8&nodeId=557204&. You can have them call you or “chat now” and they will fix it within minutes. If that doesn’t work, please let me know and I’ll do everything I can to get this resolved for you quickly!
I feel awful about this, and I really hope it gets resolved soon!
xo,
Jess
First I would like to say that I love The Chase books and could not wait for the 4th one to come out
When I downloaded it I only got the first 2 chapters so I tried again later that night
and still nothing. I completely understand that stuff happens
that are completely out of your control so there is nothing to feel bad about it happens,
I just really want to read this 4th book Help!!!!!!
Hi Nicole – Thanks for contacting me! I’m so glad you’re enjoying the series! <3 I'm SO sorry this has happened to you! I know it's very disappointing. Here's what you can do that has worked with every reader I spoke to. Contact Amazon directly and they will fix it within a minute. You can contact them by email, call, "chat now" feature. For all three features, readers have told me they got their updated version pretty quickly, and usually within minutes. You can contact them here: https://www.amazon.com/gp/help/customer/contact-us?ie=UTF8&nodeId=557204&.
If this somehow doesn’t work, please let me know and I’ll make sure to help you fix this.
xo,
Jess
First I just wanted to say I really enjoyed Chase book series and happy to read them. I know that these books are ones that I will read over again and again. I keep waiting for the last book and I was so happy when I was able to purchase the last book.. I woke up early before kids awake up so I can read the conclusion and NO such luck. The book is incomplete also, I feel I just spent my money on only one chapter and another cliff hanger. I am really upset..
Hi Jackie!
I’m so sorry this has happened! I totally understand the frustration and disappointment and I feel awful! I want to make sure you get the entire book pronto! I’ve emailed Amazon several times in the last two days and I haven’t received a straight answer yet.
But it seems that the FASTEST way to get this resolved is contact Amazon directly as a customer. Every readers who have done this told me that they got their version updated within minutes when they contacted Amazon: https://www.amazon.com/gp/help/customer/contact-us?ie=UTF8&nodeId=557204&. You can have them call you or “chat now” and they will fix it within minutes. If that doesn’t work, please let me know and I’ll do everything I can to get this resolved for you quickly!
xo,
Jess
Hi,
I ordered the Chase on my nook yet haven’t been able to read the rest. It still hasn’t released the full version of the book. You only talk about amazon here but I bought through Barnes and noble. And with the nook app it doesn’t allow you to click links in books that may be embedded so I can’t open the private link. Please help! I am so looking forward to reading this.
Can I get the book sent to my kindle